Reference

What You Agree To When You Use sgpalot

These terms set out how your account works, what we expect from you, and what you can expect from us — from your first DANA deposit to how we handle a withdrawal request.

Account eligibility rulesDANA, OVO, GoPay wallet termsWithdrawal conditionsAccount suspension policyGoverning jurisdiction

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HOW WE HANDLE IT

Account Security and Your Rights Under These Terms

We handle account data carefully and keep wallet transaction records in line with the verification obligations that apply to our platform. Here is how we manage the key areas these terms cover — from how long we store your data to how you can request changes to your account.

Data Retention

We hold your account records and transaction history for as long as your account is active and for a period after closure, in line with applicable regulatory requirements for your region.

Account Security

Your account is protected by a password and OTP verification on login. We never store your DANA, OVO, or GoPay PIN — those credentials stay inside your own wallet app.

Cookie and Session Use

We use session cookies to keep you logged in across your mobile browser and to remember your last lobby position. You can clear these at any time through your device browser settings.

Requesting Account Changes

To update your registered wallet, change your contact email, or request full account closure, contact support via live chat or the help form — changes are confirmed by identity verification.

CONTACT PATHS OPEN

Reach Us About Any Terms Question

If something in these terms is unclear — or if you want to dispute a transaction, request an account review, or ask how a specific clause affects your wallet — our support team is here. You can reach us through live chat inside the platform, by email, or via our help form. Responses cover account terms, wallet-linked queries including DANA and OVO transfers, and any access or eligibility concern tied to your region in Indonesia.

How These Terms Apply to Your Account

sgpalot Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you confirm that you meet the eligibility requirements for your region and that all information you provide is accurate. We reserve the right to verify your identity before processing any withdrawal — this means we may request a copy

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of a government-issued ID or ask you to confirm the e-wallet you use for transactions, whether that is DANA, OVO, or GoPay. Accounts found to hold inaccurate details may be suspended while verification is pending. You are responsible for keeping your login credentials private; we cannot
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reverse transactions made while your credentials were in the hands of a third party. Our terms apply to all activity on sgpalot, including deposits, withdrawals, and any bonus or promotional credit we apply to your account. We may update these terms at any time — when
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we do, we will notify you via the contact method on your account, and continued use of the platform counts as acceptance. If any clause conflicts with local law in Indonesia, the local legal requirement takes precedence for users in that jurisdiction. These terms do not
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limit any rights you hold under applicable Indonesian consumer protection regulations.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Questions About These Terms Answered

These are the questions we hear most often about how our terms work in practice — covering your account rights, wallet conditions, and what happens when something goes wrong.

Access and eligibility depend on local law. Where Indonesian law permits, these terms apply in full. If a specific clause conflicts with a local regulation, that regulation takes precedence for your account.

Accounts with inaccurate details may be paused while we verify your identity. Withdrawals via DANA, OVO, or GoPay will not process until verification is complete and your account details are confirmed accurate.

We can update these terms at any time. When we do, we notify you through your registered contact method. Continuing to use your account after a terms update means you accept the revised version.

Contact support via live chat or the help form with your transaction reference and the wallet used — DANA, OVO, or GoPay. We review disputes against our transaction records and respond in writing.

We retain your account and transaction records for a defined period after closure, as required by applicable regulations. You can request a summary of what we hold via the help form before or after closure.

You can request full account closure through support at any time. Any pending balance linked to a verified DANA, OVO, or GoPay wallet will be processed through our standard withdrawal review before the account is closed.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use sgpalot

Account Security and Your Rights Under These Terms

Reach Us About Any Terms Question

Your Questions About These Terms Answered

01 Do these terms apply differently depending on my location in Indonesia?

02 What happens to my account if I provide incorrect information?

03 Can sgpalot change the terms without warning?

04 How do I dispute a transaction under these terms?

05 How long does sgpalot keep my account data after I close my account?

06 What are my rights if I want to close my account?

Terms & Conditions

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