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How sgpalot Handles Your Personal Information

When you open an account with us and use payment methods like DANA, OVO or GoPay, we collect certain personal data to keep your account secure and your transactions running smoothly.

Account data protectedDANA, OVO, GoPay coveredYour rights, clearly statedData kept only as needed
sgpalot How sgpalot Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply layered security practices to your account data, from encryption at the point of login to access controls that limit which internal teams can view transaction records. Here is how each key area works in practice — so you know exactly what protects your information at every step.

Cookies and Session Data

We use session cookies to keep you logged in across your browsing session and preference cookies to remember your DANA or OVO wallet selection between visits.

Account Security Measures

Login attempts trigger OTP verification to your registered mobile number. Unrecognised devices prompt an additional confirmation step before account access is granted.

Data Retention Policy

We hold your account data while your account is open. After closure, we keep records only for the period required under applicable law in eligible regions.

Requesting Changes to Your Data

You can request a copy of your data, ask us to correct inaccuracies, or request deletion by contacting support through live chat or the in-account Privacy Request form.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review the data we hold on your account, request a correction, or ask us to delete your information, our support team handles privacy requests directly. Reach us through any of the channels below and mention your registered account email so we can locate your record quickly. We aim to respond to all data-related requests within the timeframe required by applicable law.

Team online

Live Chat

Start a chat from the account page and select the privacy or data request option. Have your registered email ready to speed up verification.

Email Support

Send your data request to our support address listed in the account help section. Include your full name and the e-wallet linked to your account.

Account Help Centre

Log in, go to Account Settings, and use the Privacy Request form to submit a data access or deletion request directly through your profile.

Your Questions About Privacy, Answered

These are the questions we hear most often about how we handle personal data on sgpalot. If your question is not covered here, our support team can help through live chat or the in-account help centre.

We collect your name, email, phone number and the e-wallet details you use — such as DANA, OVO or GoPay — along with device and session data needed to secure your account.

We do not sell your data. Payment processors like those behind DANA and OVO receive only the transaction data needed to process your deposit or withdrawal, under their own terms.

We retain records for the period required by applicable law in the regions where access is permitted. Once that period ends, your data is removed from active systems.

Yes. Log in, go to Account Settings, and submit a Privacy Request. You can also contact support via live chat with your registered email to make the same request.

Use the Privacy Request form in Account Settings or reach us via live chat. Include your registered email and linked wallet so we can locate and process your request promptly.

Yes, we use session and preference cookies. You can adjust cookie settings in your browser at any time, though disabling certain cookies may affect login continuity across devices.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.