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What You Agree To When You Use sgpalot

These legal terms set out how your account works, what data we hold, and what rules apply when you access sgpalot from Indonesia — availability depends on local law and is available where local law permits.

Account TermsPrivacy & DataDANA / OVO / GoPay ContextJurisdiction NoticeContact Rights
sgpalot What You Agree To When You Use sgpalot
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

We take a straightforward approach to your data: collect what is needed to run your account, protect it in transit and at rest, and give you a clear path to review or remove it. If you have a question about what we hold, the process starts with a written request to our support team.

Data We Collect

Registration details, device identifiers, and payment confirmation records from DANA, OVO, or GoPay. We do not store wallet PINs or full card numbers at any point.

How We Secure It

Account sessions are protected via SSL encryption. Login attempts trigger an OTP verification step to your registered mobile number, which blocks unauthorised access from unfamiliar devices.

Retention and Deletion

Your data is retained while your account is active and for a reasonable period after closure, in line with applicable requirements. Submit a deletion request through our Help Centre and we will confirm the outcome in writing.

Your Rights and Requests

You can request a copy of the data we hold on your account, ask us to correct inaccurate records, or raise a formal objection. All requests are handled through our support email or Help Centre form.

LEGAL CONTACT PATHS

Reach Us About a Policy or Account Question

If you need to query a clause, request your data, or flag an account concern, use one of the paths below. We aim to acknowledge every policy-related message and route it to the right team. For wallet disputes involving DANA, OVO, or GoPay, include your transaction reference so we can pull the correct record quickly.

Live Chat Open the chat widget from any page in your account. Flag it as a legal or policy query so it reaches the right team without being rerouted to general support.
Email Support Send your legal query or data request by email. Include your registered account username and, if relevant, the wallet type — DANA, OVO, or GoPay — tied to the transaction.
Account Help Centre The Help Centre inside your account contains policy summaries, data-request forms, and step-by-step guidance on raising a formal dispute or closing your account.

Common Questions About Our Legal Terms

These are the questions we get most often about account rules, data handling, and what applies to you as a player in Indonesia. If yours is not here, contact us directly through live chat or email.

Yes, but availability depends on local law. If online gaming is restricted in your region under Indonesian law, these terms do not create an exemption. You are responsible for checking local rules.

We collect your registration details, device identifiers, and payment confirmation records. If you pay via DANA, OVO, or GoPay, we only receive a transaction confirmation — not your wallet credentials or PIN.

Submit a written request through the Help Centre inside your account, or send it to our support email. Include your username and we will respond with the data we hold on your account.

Yes. Send a deletion request via the Help Centre form or support email after your account is closed. We will confirm what can be removed and what must be retained under applicable requirements.

Contact our support team with your transaction reference and wallet type. We pull the transaction log from our records and coordinate directly with the relevant wallet provider to resolve the discrepancy.

Raise it in writing via live chat or support email. Flag it clearly as a legal query so it reaches the right team. We will review the clause and respond with a clear explanation or escalation path.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.